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Approved or not!

I did everything on my list. The surgery coordinator submitted via Internet for a pre approval. She told me that they requested records and documentation. Well my impatient self called Bcbs and they said I had been denied because I didn't meet the criteria. Then the lady dug further and said it was denied when the coordinator submitted it. Not sure which way is up??!!? Has anyone else gone through this or something similar? Thanks!

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