I went through the entire setup, and now I am stuck at "finishing the setup process...please wait" No matter what I do, restart, reset, re-install, I get the same result. Just waiting and waiting with nothing happening! I have email support but apparently they are bogged down and I really wanted to start syncing today! Any help is much appreciated!

I believe their server is experiencing some sort of a problem today or something. I tried installing my brand new Fitbit on Windows 7 at first. And it had troubles connecting, telling me something about that their server is experiencing difficulties. Then I immediately tried it on my MacBook Air with Lion installed. And got the same problem: it won't connect to server. I managed to get it sync with my MacBook, i.e. it asked for the number to pair, etc.. But as a side-effect - it seems like all of my daily stats just got reset to zeros without being posted online... Which is kinda frustrating considering that I had about 7 miles jog today and other high-intense aerobic workouts done. I'd suggest you try it tomorrow again, hopefully it gets working tomorrow.

Thanks for your reply!!! I'm usually pretty good with technical things, but I was really starting to doubt myself! Since it was my first day with it, I had Jo idea what the heck was wrong! I did get to the point where it asks for the numbers...multiple times..10...15 times...lol I lost count I was so frustrated! I will try again tomorrow! Sorry to hear all your numbers were reset, that stinks

I got mine yesterday, couldn't sync it up for nothing. I did see one trouble shooting option- use a pen or paperclip and push little button on bottom of charging base, it is reset button. Then you have to uninstall and reinstall software on your computer. It worked for mine- we had spent about 6 hours trying to get it to work, pushed that button and it synced right up. Only problem now is it wont charge... so we still may have to take it back.