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Cigna Approval Process

Has anyone been told that only their surgeon's office can call to check the status of their approval/denial? They won't give me any information and I'm starting to get frustrated :0(

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    My doctors office put my referral in to Cigna on Wednesday 10/26 and I was called today and was told I was approved..

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    Has anyone been told that only their surgeon's office can call to check the status of their approval/denial? They won't give me any information and I'm starting to get frustrated :0(

    Yes, the ins co-ordinator is usually willing to call for you after a certain time frame.

    Melinda

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