I have been using Miles since September. I have been jumping through insurance hoops all this time because they just assumed I didn't need a weight loss study when in actuality I did. I was way less than thrilled. The patient advocate for Miles is kind of terrible. She is always out of the office, or just doesn't show up for the day. I have called twice, multiple times a day, just for her to never show up, one of those was RETURNING HER PHONE CALL. Its been kind of a nightmare dealing with her. Sonny, the woman who sends your stuff off to insurance also has a bad habit of not being there most of the day. All this said, I am excited to finally be nearing my surgery with Dr. Miles. He seems very competent and was very supportive when I saw him at my consultation. He really seems to know what he's doing even if his staff isn't the best.
Hope this helps you out!