Wow - theft? In my office and I'm sure a lot of others you can use internet, fax and copier for personal use as long as it is not excessive. Theft - that is harsh. I was trying to set up a surgical appointment and the coordinator sent me another persons presurgery instructions instead. I called the office immediately and spoke with the person that sent the instructions and let them know what happened. She was apologetic and told me that she took it seriously and would review procedures so this did not happen again. I was satisfied.