tell them your family history, your history ,tell them if your not happy w your decision you r going to the insurance commissioner, news ,and your lawyer tell them ,why you feel you need it ,have surgeon write why its medically nessasary ,and tell them you dont feel they need anymore proof cause thier desision was base already on paperwork recommended.... that worked for me don't give up thats what they want u too do.. fighters win...also get all paper work from your surgeon....the more u send the better one thing they dont want is u to talk about that on the news....bad businees for them noone will want thier insurance