vdunn87

After completing requirements and all the drama my paperwork was finally submitted Monday. The surgeons office lmost my paperwork several times, and waited a month after i completed everything to tell me they couldn't use the medical records i provided. After that month had passed i changed my gameplan. I have been calling the surgeons office almost every day about records. Even had to threaten to change surgeons. I personally went and obtained all medical records from any doctors i had visited in the past 2yrs and marked my weight with sticky notes. Then made the "patient coordinator" review all the sticky notes with me. Then I made sure they would submit it Monday and call me as soon as it's done. This may seem too much but no one is going to be a better advocate for you than yourself. I'm usually pretty passive but feel better i made this happen. Now here's to hoping the response from cigna comes back in the week it seems to take for most people.

My doctors office had told me it was based on patients bmi and co-morbidities. I know I've asked this many times, but how long does it actually take to get a response? I has my paperwork sent yesterday 7/30. I'm probably dreaming but I'm hoping its the 5 days I've heard about. lol

Thanks. While im aware i didnt gain weight overnight im still concerned that my paperwork wasnt even submitted to the insurance company after this long. The insurance is going to take another 30 days once they submit it. I just hope i can get it done before my insurance runs out.

Its been almost 3 weeks since i completed my requirements for surgery. When i initially finished i was told they didnt recieve my psych eval. There goes one week. I called that friday and the lady said they were reviewing my case and would "be in touch". There goes week 13 days. I called today and the lady tells me "I'll pull your file out and review it today". I'm wondering if its not too late to switch doctors or does it usually take this long? I probably wouldnt worry except when i first contacted this doctors office for referrals the same lady says "this isnt an emergency, so theres no rush to get this done". I really liked the doctor but im concerned with the lack of effort from the lady who is a secretary doubling as a patient coordinator.

I want to call cigna and check on my application for surgery. What department do i call? Is it claims, benefits or something else. I hope they let me check even though im not the primary. And info would help. Thanks

Good luck and sending prayers your way :-)

Yea I would be upset. My coordinator keeps losing my paperwork. But that's not even as bad as getting someone approved for the wrong surgery.Glad it was caught before they tried to operate. Best wishes to you and I hope they fix it fast.

I totally understand and I'm not even approved yet lol

I am finished fulfilling my requirements for cigna. Thankfully the diet length went from 6months to 3 months. At the moment I'm having issues with my surgeons office collecting my psych letter. My question is for anyone who has cigna, once my paperwork is submitted generally how long does it take to get approved or denied? I've been looking everywhere for information and haven't found any. Today I contacted the surgeons office to let them know I wanted VSG. The lady asked me why and said she would discuss it with the Dr. She then told me she never received my psych eval letter even though it was faxed to their office July 3rd. The last thing she said is "we'll be in touch". I know I'm getting off topic but should I be worried? Is it bad of me to call back next week to see where it stands? Is it too late for me to find another surgeons office if they don't send my paperwork to cigna in a timely manner? Maybe its just jitters something will go wrong or be misplaced