I am using Dr. Neal. At first his office wasn't really returning calls or helping me, but then they recently got a new office girl Mary Jo, she is fantastic. Constantly calling me, the insurance company, helping come up with ways to simplify things and get the insurance to approve quicker and easier for me. It's like she personally wants me to get this even though we've never met. At first I did feel just like another patient, but since mary Jo got involved, it's been wonderful.
Also, I just went to his office for my first visit, Dr.Neal checked me in, did my vitals, my paperwork, and put me on the calendar. He was so upbeat and ready to do this thing, for me! Now- my brother had Dr. Neal a few years ago and his surgery had a complication and he had to go back in the next day and have lap band switched out- but he still only had good things to say about Dr. Neal and how it seemed Dr. Neal truly felt bad about the situation. My bro has gone on to lose 100 pounds, so good job!
I also notice Dr. Neal gives his patients his phone number pesonally to call anytime. He said in his seminar to call him and he can meet you in his office day or night if there's a problem such as stuck food.
I am so glad I got referred to him- and so excited for my lap band at the end of this month.
Hope that helps!
Tabby