Need help understanding insurance coverage
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Ok, I went to an information seminar, met with the patient advocate and she told me that I was covered and proceeded to tell what the requirements were, BMI of 40, 5 year weight history at a BMI of 40 or a BMI of 35-39 with 2 comorbid conditions. I ciouldn't believe this is what my insurance would ask for so, I called them. I spoke to a representative and they told me that I only needed a BMI of 40+ or 35-39 with one or more co morbid conditions. The advocate said that "the insurance" people that work for true results know a lot about insurance and they know what the requirements are. She told me to get the info, in writing and she would look over it. So, I called my HR dept. and retrieved a copy of the "Booklet of Certificate" which explains all of the coverage that my insurance company covers. In a nutshell it states that charges are covered if a person is severe or morbidly obese, and then it give the definitions of what those are. There is no mention of additional requirements. Is this correct??? If there are requirements where would I find them???
HELP!!!