I LOVE Lands End!
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This may be the wrong forum to post this in, if it is I'm sure the mods will move it, but I wanted to share a wonderful story with you guys.
I've lost 80 pounds since I was banded in March of 2007. I am a professional woman and have to wear a suit to work everyday. Needless to say, the cost of clothes has been a serious problem as I've been coming down over the past year and a half.
In February I ordered about $400 worth of clothes including a whole bunch of their button down no-iron shirts. They were great (I prefer the brooks brothers shirts but the cost was too much considering they wouldnt fit for long). I wore the shirts for about a month and then... as expected... they were too big. I called back and ordered a whole bunch more in a smaller size.
Three weeks ago I called to order (what I hope is) my final size. The really nice rep on the phone helped me find the order number for the style I wanted (no longer online) and she saw the past orders. I mentioned that I had lost quite a bit of weight and the clothes no longer fit. She told me that they will take them back even though they were worn and there is no time limit! So, I re-ordered the clothes and promptly mailed back all of the clothes from the two previous orders. I got the credit on my card today. I only wish I had known about their policy sooner! You dont need to keep the receipts, just keep the order number (or store it online).
Hope that helps some people out there look good!