I feel so alone.

I'm so upset with the people at my doctor's office. One of the girl's sense of humor is not so funny.. she's downright rude and irritating. I felt great going there until the day she told me she was going to submit my stuff to insurance without even having my 5 year history, which she failed to tell me my doc hadn't sent. I thought my doc had. She was like, "well, we'll just go ahead and submit and wait until they ask for it!" WTF?? why not just submit everything, especially when Aetna is involved.. ya know? From what I hear, they FIND reasons to turn people down. It was like she just didn't care at all. Then when I had called her to see if she did get my 5 year history, she was like, "I see you are going to make me work today!" and even hung up on me one time "by accident" of course.

So, finally she got everything and sent it to their insurance person to be submitted... So, I call that lady and left two messages, no call back. Sent her an email.. no response. I finally get ahold of her today and I was like, this is Crystal ______ I sent you an email and left you a voicemail last week.." and she put me on hold for about 5 minutes, and then came back and said, "HI Crystal, I need to call you back in 10 minutes".

In my email I had asked her when my stuff was submitted so I could mark it on my calendar and how long I should wait until I called to check back on it.

I feel like I just want to cry...

She just called me back saying that another girl is handling my file and that it is being faxed today, even though they've had my file for almost a week. I said, "why has it taken a week to fax it" and she was like, "well, we handle 6 sections (whatever that means)"...maybe doctors.. I don't know.

So, this whole time I thought it was submitted on the 14th and it's not getting faxed over until today... which means it's a holiday, which means, they won't even begin to work on it until tomorrow. I'm very upset. All this could have been submitted weeks ago had that one girl told me from the beginning she didn't get my 5 year history!

pippinje,

Thanks for the explanation. I'm crossing my fingers for you and hoping that you will be approved promptly. Try not to let it upset you as much if you can. We are on a lifelong trip with our bands, a day or two here or there won't matter in the long run.

This sounds typical. I swear the office staff need to educated on how to treat people with dignity. I can't believe they keep their jobs. Well, unfortunately unless you want to start over somewhere else you're stuck with them. Good luck.

Awesome Pippi!

Mine arrived at aetna on the 22nd. I"m suppose to call back next week to check on the status of it.

I'm going to give mine about a week and then give them a call to check status as well. I will keep my fingers crossed for you. Hopefully we will be banded around the same time.