On the top of the forum it says I have 5320 reward points, but when I go to the store in the lefthand corner next to rewards it says I have 0 points. And when I click on account, the rewards section just spins and never loads. I also have never been able to see when I checkout where I would enter to use my rewards points.

I'm not quite ready to place an order, but will soon and would like to use them....

Edited September 4, 20196 yr by mousecat88

On my last purchase, I was not given the option to use my points, either.

Can you log out and log back in? Sounds like a caching or session issue. Let me know if that works. If the issue continues, please email store@BariatricPal.com so we can assist further

You can not use points if you have any products in your cart that are subscription based, since it uses a non-standard store checkout. That will be changed within the next few months.

6 minutes ago, Alex Brecher said:

You can not use points if you have any products in your cart that are subscription based, since it uses a non-standard store checkout.

Thank you! I didn't know that.

Yeah, it still is showing zero points when I clear my cache and log out and back in. I'll shoot an email over when I am ready to order again...

It just spins forever and says 0 in the corner.

Edited September 4, 20196 yr by mousecat88

Just now, mousecat88 said:

Thanks! I’m going to have our dev take a look at this.

If you ever have an issue while ordering we have live chat available 24/7 ready to assist with points etc.