Hi all,

I've just had an email from smart shape to say they are cancelling my surgery scheduled for this Wednesday (2 days time). I'm devastated and furious.

The reason they have given is that another surgeon has cancelled all their surgeries for this day and they won't open the OR for 1 person.

Given the amount of money I have handed over ($16k self pay as I'm in Canada) I'm appalled at how they have treated me.

Throughout my whole experience with smartshape I have been passed from pillar to post. People don't seem to know what their jobs are and I have spent most of my time chasing people to do things they should have already done. As I'm having my surgery on the west coast, there is definitely an issue with smartshape being based on the east coast and taking over operations. The staff at the local facility don't have a clue what's going on and communication channels are all over the place.

With that said, today I'm trying very hard not to break down. I'm miserable on the pre op diet and just feel like this is the last straw. I have time booked off from work and have rearranged all of my meetings around this date. How can they do this to me?!

I'm so sorry this happened. I would be devastated too. I hope things are straightened out soon and you are able to proceed with your surgery.

I'm so sorry this happened. I would be devastated too. I hope things are straightened out soon and you are able to proceed with your surgery.

Thank you, I really appreciate that.

Hi all,

I've just had an email from smart shape to say they are cancelling my surgery scheduled for this Wednesday (2 days time). I'm devastated and furious.

The reason they have given is that another surgeon has cancelled all their surgeries for this day and they won't open the OR for 1 person.

Given the amount of money I have handed over ($16k self pay as I'm in Canada) I'm appalled at how they have treated me.

Throughout my whole experience with smartshape I have been passed from pillar to post. People don't seem to know what their jobs are and I have spent most of my time chasing people to do things they should have already done. As I'm having my surgery on the west coast, there is definitely an issue with smartshape being based on the east coast and taking over operations. The staff at the local facility don't have a clue what's going on and communication channels are all over the place.

With that said, today I'm trying very hard not to break down. I'm miserable on the pre op diet and just feel like this is the last straw. I have time booked off from work and have rearranged all of my meetings around this date. How can they do this to me?!

I would heed the mishaps and get a refund. Maybe its best.