I just got off the phone with Des Peres MyNewSelf and they haven't submitted my paperwork yet (they had everything on June 26). I switched over to Des Peres because of the lack of customer service I was receiving from St. Alexius. Now, I am getting the same run around.

Little history - I stuck it out with St. Alexius until I got my approval from BCBSIL, which I did on June 14. Then I switched over to Des Peres because I was concerned about the aftercare. At first, they could not have been more customer service oriented. I had at least 3 people call me. But since I had my appointment with Dr. Scott (June 26), no one has called to tell me what's what. Although my insurance said they do not have to resubmit, they are saying they do. Which is fine, but DO IT!

I hope they get their act together soon, this is soo not cool waiting...

Also, Des Peres and St. Alexius are the only 2 hospitals that my insurance will cover, so I have to wait it out.

It will happen!! That's what I keep telling myself. I have been waiting for a date since Feb. 8th. My surgeon is backed up, I have no other choice but to wait!! It's hard... trust me I'm there with you. Stay strong!