Insurance companies are very busy this time of year. You need to keep in contact and advocate for yourself. My precert was sent in June 21st. July 1st they still did not even have me in the system even though I had called everyday. They put me in the system because I called and expressed a great deal of concern. The insurance company requested more information July 6th and it was sent in that day. July 11th they still did not have it attached to my file. They finally attached it to my file because I called and asked them to look for the information that was sent by my doctor. Most doctor's office insurance personnel are pretty on top of sending in what is requested but they do not have time to call for every patient everyday to make sure the insurance company has acted on the files or information they have received.

Khy

Yes I agree!! Remember it is summer and lots of people are taking vacations so things can move a little slower than normal - but the squeaky wheel gets the oil!! I should have been submitted today so I will be calling starting tomorrow until I get approval!!

Insurance companies are very busy this time of year. You need to keep in contact and advocate for yourself. My precert was sent in June 21st. July 1st they still did not even have me in the system even though I had called everyday. They put me in the system because I called and expressed a great deal of concern. The insurance company requested more information July 6th and it was sent in that day. July 11th they still did not have it attached to my file. They finally attached it to my file because I called and asked them to look for the information that was sent by my doctor. Most doctor's office insurance personnel are pretty on top of sending in what is requested but they do not have time to call for every patient everyday to make sure the insurance company has acted on the files or information they have received.

Khy

Thanks for this advice! I looooove calling them to make sure they are on there A game.