Help! Insurance Question.
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A year ago I called my insurance company (Cigna) and asked if they covered LAPBAND surgery, the rep said it is not covered but after calling around the doctor said that they do cover it if it is medically necessary. After my initial consultant visit they sent in information to my insurance. They have covered all my appointments. A month ago my doctor called and said the surgery was approved and the next day they said they recieved a letter saying it wasnt. They fought it with my insurance and they once again approved the surgery. Since then I have done all my pre op requirements and have a set date for surgery. Yesterday my doctor called again and said they denied it again. How can they do this after approving it twice? I don't understand! Anyone have any advice or gone through the same thing? My surgery date is 4/19.