I meant when I called in November they said they were full. That woman is the office manager. I have no way to talk to him and at this point I don't want anything to do with them other than letting other people know what happened to me.
I also had a problem with an office manager for a bariatric doctor I visited. She was inappropriate and rude so her and I had words. I asked to speak to the doctor but she refused to allow me to speak with him. When I said I would simply wait in the waiting room (I was there for a consultation) to talk to the doctor when he had a moment, she threatened to have me removed if I didn't leave on my own (meaning, she was willing to call the police even though I never yelled or made any threats). My husband and I were so offended at her behavior. I sent two letters to the doctor, but he refused to call or otherwise contact me regarding the unprofessional behavior of his office manager. I complained to the medical group and the health insurance as well and neither of them did anything to assist me in resolving the situation.
Because of this (and other more minor reasons), I changed medical groups and I was able to see another doctor, who, along with his staff, is far superior. This medical group operates in a Bariatric Center of Excellence while the previous doctor did not. I actually feel now that the other doctor did me a huge favor for showing what a total ass he was before I gave him a chance to operate on me.