So I still can't get no one at my surgeons office my patient advocate goes straight to voicemail all week, I called my insurance company and they saying my case is on hold waiting on a decision and they told me to call my surgeon office and tell them to call in cause they have a line that only doctors call and get detailed info and I told they my doctors office don't communicate with me and they was like sorry you have to try to get thru to you surgeons office cause they have detailed information, wow this is crazy all I can do is wait on them to call me when they get ready I guess smh