Aetna Michigan

I have Aetna and I have been going to the Beaumont weight loss centers since May doing all my visits, Drs, Nut, fitness and physic. I was so excited when they said it's time to see the surgeon and get approval. I went to the Surgeon August 7th they submitted my info August 8th. I had my 4 month appt August 8th with Dr,Nut and fitness... August 11th I got denied by Aetna for not meeting the 3 months 90 calendar days program. Apparently it's not really 3 months it's 90 days so I need that August visit submitted and they didn't. Surgeons office if now saying they will see if they can submit it to them or if they have to appeal it. I am so irritated. I wanted to be able to have surgery prior to school going back. I work at an elementary school. From what I understand now that it wasn't submitted properly it can take months now.... So sad............... Anyone else have this happen??