Hey everyone... A while back I got a 4 pack of Premier Protein drinks that were a bit clumpy, even though they didn't expire until June 2014. I emailed the company asking if they were still ok to drink. They assured me that they were fine, they just had a tendency to clump due to the high level of protein they contained, and to make sure I shook it up really good before drinking it.

About a week later, I received a box of 18 Premier Protein drinks! I really appreciated that they wanted to keep me as a customer. Now, nearly a month later, I receive another box of 18 Premier Protein drinks! The letter that came with it said that they changed the formula a little so it wouldn't get clumpy and they wanted me to try out the new version. The new ones taste a little weaker, but definitely not a bit clumpy, and with the same level of protein. I was actually able to drink it a bit quicker than the normal ones.

I rarely give reviews for things like this, but I was so impressed by them, I just had to post this. It really helps me out too because these are really expensive drinks unless you can find them on sale or find a coupon for them.

Best Protein Drink ever....and best customer service ever!

Wow - great story. I like premier protein, especially strawberry, for breakfast. Chilled is best. I have never found them to be clumpy, but usually give them a quick shake before opening. I get mine from Costco. Now that you have a connection with the company, do let them know butterscotch and chocolate mint would be awesome...

Edited May 15, 201412 yr by Fiddleman

I love Premier but I've never been able to drink them straight. I mix them at least 1/2 and 1/2 with Skim milk...much better! And ups the protein to 40g.

I returned one box of the chocolate to costco because of the clumpy issue. I have been using these for the past year and only in the last 2 boxes have I had the clumping / curdled problem. I started mixing them in the blender with some ice and Water. Shaking them didn't help.

I think I will call customer service tomorrow to see about exchanging the boxes I have. I haven't had any problems with the strawberry ones at all.

I just called the company tonight about this and their answer to me is that they are still edible. No refund, exchange, no nothing. I'll prob call again because there is no way it can stomach these shakes.

Best bet is to use email, and make sure your address is in your signature block. If they don't take your address by phone, I don't believe they'll attempt to send you replacements.

Best bet is to use email, and make sure your address is in your signature block. If they don't take your address by phone, I don't believe they'll attempt to send you replacements.

Thank you! I'll do that! I can't even think about drinking them. Blah!

Hey everyone... A while back I got a 4 pack of Premier Protein drinks that were a bit clumpy, even though they didn't expire until June 2014. I emailed the company asking if they were still ok to drink. They assured me that they were fine, they just had a tendency to clump due to the high level of protein they contained, and to make sure I shook it up really good before drinking it.

About a week later, I received a box of 18 Premier Protein drinks! I really appreciated that they wanted to keep me as a customer. Now, nearly a month later, I receive another box of 18 Premier Protein drinks! The letter that came with it said that they changed the formula a little so it wouldn't get clumpy and they wanted me to try out the new version. The new ones taste a little weaker, but definitely not a bit clumpy, and with the same level of protein. I was actually able to drink it a bit quicker than the normal ones.

I rarely give reviews for things like this, but I was so impressed by them, I just had to post this. It really helps me out too because these are really expensive drinks unless you can find them on sale or find a coupon for them.

Best protein drink ever....and best customer service ever!

Premier did this exact same "formula change" thing a couple years ago and they are at it again. It is sooo frustrating. The last two cartons I bought at Sam's Club are so clumpy that it doesn't even come out of the carton as liquid, it's just clumps. So far, it's only been the chocolate. It's even worse than it was the last time. When I had contacted them back then, they said they were trying to make it more like a milkshake. Don't know why they can't just leave it alone. It seems to be the most popular protein among the WLS population. Hope everyone who is getting these bad batches contacts the company. Yes, their customer service treated me nice and sent me a free carton too back then. But not everyone has the time and the resources to being chasing around exchanging faulty product. Premier needs to get it right the first time and sell reliable product!