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Can't Log In On New Ipad

Just got a new iPad (4th gen) and I am unable to log in to the VST app from it. The ony place I can get the login button to appear is under "Current Threads", but when I click on the login button it does not respond. I also can't look at the Forums tab--it also does not respond when I click on it. All of this worked fine on my 1st gen iPad.

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Just got a new iPad (4th gen) and I am unable to log in to the VST app from it. The ony place I can get the login button to appear is under "Current Threads", but when I click on the login button it does not respond. I also can't look at the Forums tab--it also does not respond when I click on it. All of this worked fine on my 1st gen iPad.

Are you running the latest version of our app ?

Can you try restarting the app ?

Let me know what happens please.

Your issue might be part of a confirmed bug! You need to start the app in portrait mode.

Let me know if this fix works for you until we roll out an update:

1. Press home button

2. Double tap home and press and hold on our App until it wiggles and then tap X (I.e. kill app)

3. Hold iPad in portrait mode (short end of iPad on top and bottom)

4. Run app again.

  • Author

Your issue might be part of a confirmed bug! You need to start the app in portrait mode.

Let me know if this fix works for you until we roll out an update:

1. Press home button

2. Double tap home and press and hold on our App until it wiggles and then tap X (I.e. kill app)

3. Hold iPad in portrait mode (short end of iPad on top and bottom)

4. Run app again.

This totally worked! Thanks!

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