Blue Cross of CA posts its requirements for bariatric surgery on its website. I printed out a copy a week ago but couldn't find it this morning. So I called Blue Cross for help locating this document on their site.

Me: Hi, I need a copy of your criteria for bariatric surgery but can't find it on your website.

Rep: I'll send you a copy of your coverage booklet.

Me: No, that won't work -- it doesn't have the detail the policy does. What I need is the policy itself.

Rep: Well, it's not on the website.

Me: Yes, I know, that's why I'm calling you. I printed it out last week so it must be available somewhere in the system.

Rep: Call the surgery center and ask them.

Me: How will that help? I'm supposed to get it from you.

Rep: Send off your application and have the center call us.

Me: That won't work either. The policy has to be submitted with the application or else they won't consider me.

Rep :(Silence) Well that's all I can send you.

Me: Is there a supervisor who could help us?

Rep: (frostily) I just talked to her!

At which point I swore (to myself) :angry and ended the call. I then found the copy I'd printed out, got on to a different Blue Cross website and printed out what I needed.

NancyRN

AAARGH!

Wow, how infuriating. I've heard some real nightmares about insurance. Mine wouldn't even consider anything to do with obesity, so I was self pay. Some one else here talked about insurance people being demons with pitch forks and fire. I believe it. I think they have some trained monkeys and Orks in there somewhere too. :confused:

Terry

Texas Terry,

Where did you get that adorable hamster in front of your name?

NancyRN

It must have been here on the Lapband site under their available avatars. I'm not too computer literate, I have no idea how to import one!!! lol

Terry

nancyRN,

I am impressed that you kept your cool with that ****head. How infuriating. Way to go!