Monilove122

Thanks for responding. In speaking to the Patient Rep she said she was told it was not covered at all and was excluded in my coverage but that I should call and see for myself as she's been told that in the past but when the insured called they were told they were denied. I'm going to call when I leave work as I don't want people in my business. But, my other question is that I am on really good terms with the HR rep for my company and I'm wondering if I should mention something to her once I find out what's going on...

Hi, I was just told by the Doctor I planned on using that I was denied. I hadn't been to any visits or anything yet this was just the pre-approval. The Insurance person said usually when they are told it's Denied up front it's because it's excluded from my coverage. But, she told me to call and ask questions. Has anyone been in this predicament and been approved? If so, can you offer some advice/assistance. TIA for any help offered.