poolplyr

Thank you for your posting - I am really glad to see that I am not the only one who has had such a terrible experience dealing with Fill Centers USA with the new Southwest Endocrinologists filling site. Surgery Date: 12-12-08 I was one who went on the Feb. 28th, 2009, training day, was charged the discounted rate, but they had no clue. I am certain I was not much help either as this was my first fill ever since the surgery. I was to be the first appointment at 9am, and wasn't seen until 10:30am. I actually ended up with bruising on my abdomen from the constant probing by the 3 people there. They finally determined I needed fluoroscopy at the El Camino Imaging Center. That appointment took over a month to get scheduled. At the cost of $500, I felt that the radiologist doing the fill would do the appropriate job. However, the orders that came over from Southwest Endocrinology that follow a policy dictated by Fill Centers USA stated that the radiologist could only instill 2cc of Fluid into my band, and the radiologist even commented that I needed at least 4cc put in but he could not fill past what the orders were for. I spoke with the lady at the Imaging Center and was told that they would need another fill order from Southwest Endocrinologists. I contacted Southwest Endocrinologists and they told me I had to contact Fill Centers USA. The next morning following the appointment, well within the 72 hour guarantee window, I contacted Fill Centers USA and was told that they do not have a guarantee for "underfilling" just for "overfilling" but I do not feel it right that they get to dictate how much my band is filled for when they aren't doing the procedure. Finally, 3 weeks later, there was another order written to add 1cc to my band. I went to the imaging center again, but they wanted another $500 - they were not going to correct the problem from the original issue and $500 for 1cc just about knocked me on my bottom! As of yesterday, Fill Centers USA informed me that they were not going to resolve my issue. All in all, I am out of my money spent and didn't get the services that should have been fully provided, but having to go through 3 places, no one is willing to take responsibility and make the services right. So, I am still without a place to go and get filled as the Imaging Center told me I had to have a doctor's referral as I could not use their services directly. I am SO overdue and underfilled that if anyone knows where I can go to get filled, I am looking for suggestions. I do not wish to use Fill Centers USA again. This whole situation is why I have only lost 30lbs in the 6 months since the surgery and I am afriad that I will just gain weight if I don't act quickly. Thanks!