I started out going through Dr. Castro but I too was displeased with the amount of time in between signing up and my initial appointment.. At the initial appointment I spent nearly 2 hours in the waiting room and 5 minutes with Dr. Castro. I was really not pleased. I have switched to Dr. Wade Barker and have thus far been pleased with everything. His staff is very courteous and he is very thorough. I will have surgery in March 09. I agree with the others, if you are unpleased at this point, how will rest of the process turn out?