legaleagle

Actually, I feel very positive about Galvani and I have said so in my previous posts. Moreover, his wife who is also an MD at Day One is terrific. It is the support staff I am having trouble with. The front desk at the surgery center unit and the nursing staff seem disorganized and understaffed. Without elaborating as I don't want to post sensitive information in a public forum, I had trouble with the billing people. They gave me conflicting information. More importantly, I was essentially harassed and had my privacy and physical space invaded by another patient's support person/friend while recovering. Although one of the nurses told this person that security would be called, the fact that this person was allowed to wander unsupervised and engage in this behavior is really scary.

I wanted to add to my reply now that I have undergone surgery. My surgery went great and my recovery is going well. Most importantly, my opinion of Dr. Galvani has improved. He was very supportive and nice after surgery. In fact, I was accompanied by my best friend who is a psychiatrist. She was very impressed with Dr. Galvani's bedside manner and his concern for me after post-op. However, I had a really negative experience with some of the administrative and nursing staff at Day One. One experience which I feel uncomfortable recounting in a public forum is potentially actionable (I am a lawyer). It was so bad that I will be asking to speak to the quality assurance/risk management person when I go for my post-op appointment this Friday. Essentially, what I am saying is that Galvani's skill as a surgeon is most important but other factors should be considered. For now, I will stick to Day One for aftercare but I will remain open to another facility if my concerns are not addressed.

I will be banded by him on July 23rd. With the exception of some disorganization in the office, I have been very pleased with my experience. I have a very good basis of knowledge of the healthcare field and I have worked at a major university hospital, therefore I think I am pretty knowledgable about medical issues. I have Dr. Galvani is not the warmest person but I have been impressed by his reputation. I feel that the support staff is very good and kind.

I am being banded on July 23. I am not a frequent user of online support groups but I thought I would give this a try.