time2lose

I just wanted to share my experience with Cigna in an effort to help others. I have been reading the many posts regarding Cigna and I have to agree that they are very difficult to work with in regards to customer service and follow up. My BMI is 41 and I have been overweight for more than five years. I completed my 6-month supervised diet in September, 2007. My months were not consecutive. I saw the doctor four consecutive months (June, July , August and September) but at the beginning of the visits, I skipped two alternate months (went in February, skipped March, went April, skipped May). However, it was six months. I had to wait on my psych evaluation and then my paperwork was submitted to Cigna on 2/7/08. I called on 2/8 to make sure the paperwork was received. I told them that I needed my file expedited because my sugery date was scheudled during a time that I could take off of work. They said they would do this and that it would take 15 days. I called and called and on 3/7/08, I found out that my paperwork was sent to the wrong department and had just been sitting there. I was livid. On 3/7/08, I spoke to a supervisor and he told me that he would make sure the paperwork was expedited and it would take ten days. I told him that I should not have to wait ten days due their error. He agreed and told me that he would see what he could do to speed up the process. I told him that I wanted to speak to someone in the pre-determination department and he told me that they do not have contact numbers. He said that he would be in contact with me and that I should hear something very soon. I gave them about a week. I then started calling everyday. My last conversation with customer service was on 3/20/08 and I told them that I am going to write a letter to the head of Cigna with all of my documentation and include the names of the people I had spoken with, times and dates. I was so upset. Yesterday, 3/21/08, I got a call from my surgeon to let me know that I had been approved. My surgery date is 4/3/08. It is ashamed that we have to go through all of this but my advice is to follow up everyday if you have to, keep a log of who you speak and the time. Also, do not hesitate to escalate to the supervisor (even if they cannot do anything). I think the whole customer team knew who I was :> Be persisitent and it will pay off. Good luck to everyone.

Hello everyone, I just got approved for surgery on 4/3/08. I can see that this is a very supportive group and I will be spending a lot of time here. I wanted to know if it is possible to get a fill during surgery/on the surgery date? If so, I would love some feedback on how it worked out for you. Thanks.