I have UHC and was required to notify optumhealth before I spoke to any doctors about wls. They assigned me a nurse and we spoke about once very 90 days. They sent me their requirements and in network docs and hospital. I then made appointment with the doc I chose and followed what he said to do. The only reason I contacted them was I got online on myuhc.com and read everything that had to do with wls and it stated that I must contact optum before meeting with a surgeon. My optum nurse has been very helpful. So far I've had no issues with the process. I am currently 14 hours out of surgery. If you have not, I would say got to myuhc.com set up your online account. Go in and read everything under my benefits and /or anything that makes states about what is cover, where its covered, how much is covered, ect. My coverage states that is will cover up to $10,000 for my surgery.