cathrine1013

I have medical insurance with my job. On through evidence of coverage letter it says weight loss surgery covered if you over X bmi or you have at least 2 of x health problems, I fall into both, so I make an appt to see a doctor, today the doctor calls and ask me if I want to keep appt because my insurance will not cover any weight loss surgery. I call insurance company with evidence of coverage in hand, speak with a nice lady that tell me it is excluded from my policy, I read her the page and give her page number, she goes to tell me that is incorrect and will not be covered. What can I do? Can I force it to be covered since I have in writing it is? If it was not covered I would have never took the policy, would have got private insurance.... just kinda lost and not sure who I need to talk too?