If there was no sleeve procedure, MBC surgeon will perform gastric sleeve and the only charge she will be responsible is the revision part ($1400).
Plus travel and related expenses, additional time off work, etc...for something that should have been done correctly the first time --and was paid for. I didn't even know a "loose sleeve" was an option...I haven't seen that term used in all of the research I have done. I will make sure I ask my Dr. about this.
Mexico Bariatric Center fully paid for Debra Stienmen original surgery to Dr. Ramos Kelly. MBC has fulfilled its contractual obligations with Mrs. Steimen and deems it unnecessary to provide compensation at this time.
Did Mexico Bariatric Center fully pay for Debra's surgery to Dr. Kelly with Debra's money that she paid to MBC for the surgery and additional services as contracted or did MBC fully pay for Debra's surgery as a gift to her?
I understand Mexico Bariatric Center trying to defend themselves. The coordinators are not the ones performing the actual procedure and can't control the doctors actions in the OR. There is a level of professional business integrity that looks to be lacking. To say that Mexico Bariatric Center has gone "above and beyond in this case" may be a stretch. The actions of A Lighter Me, Janese and Sandy show what going above and beyond means. They were able to "clean up the mess" that Debra was in --- which should have been handled by MBC. It shows there was a way to work through the negative situation and make it right. Maybe if MBC had handled the situation differently, it would have portrayed them in a different light without a need for a rebuttal within this forum.
The subject of obesity and the struggles with weight are very personal. I hope this was an isolated incident that was mishandled by a small representation of the business and doesn't reflect the core values of a company that should be customer focused.