MizzouGirl

I'm really frustrated with the location (My New Self in St. Louis, MO) I've selected for my surgery due to the lack of service provided by the front office staff. I feel good about my surgeon and I've met with the dietician several times and she is great. But, every time I deal with the front office staff over the phone or in person they aren't friendly or helpful and it's making me question my decision. It seems like they are overwhelmed and don't really care about how they treat you or talk to you. I received my insurance approval and called yesterday to see if I could schedule my surgery and what the next steps are. The gal who answered said they had received the approval as well and advised that I would receive a call - I explained I was going on vacation next week and really wanted to determine this before I left. I asked if I could get a call that day and she said they were really busy so she didn't know. (It's now the next day and still no call). She just wanted to get me off the phone. A couple weeks ago, I had an appointment with my surgeon and after waiting 2 hours past my appointment time in a packed waiting room, I discovered there were several people there still ahead of me and 1 person with my same appointment time with the same surgeon. I ended up having to leave. I've had other issues when I've called about not feeling like the person answering the phone really wanted to help. I've never had this type of experience with a Dr's office before. I'm looking for feedback from anyone in the STL area that might have input or scoop on the My New Self Program and if I should be concerned. There are other Center of Excellence surgeons and programs in the area and I'm wondering if I should switch. This is a big decision and I want to feel good about it and right now I'm not. Thanks for any information fellow STL area sleevers can provide about My New Self. :-/

Thanks Shaye!

Thanks haragl!

Hello back at ya! Thanks for reaching out.

I'm looking for recommendations for a St. Louis, MO area surgeon. I'm not 100% sure which surgery I'm doing but am leaning strongly towards the sleeve. I just attended Dr. Van Wagner's seminar (HOAB) and was impressed. I've also been extremely impressed with the service his office has provided thus far. I'm attending the MyNewSelf seminar by Dr. J. Stephen Scott tonight. I want to make sure I pick the best surgeon (most experience, least # of issues, etc) in the St. Louis area. Both are Bariatric Surgery Center of Excellence surgeons. Good service before, during and after the procedure are important to me as well. Thanks in advance for input that may help me with my choice of surgeon.

I'm looking for recommendations for a St. Louis, MO area surgeon. I'm not 100% sure which surgery I'm doing but am leaning strongly towards the sleeve. I've been to Dr. Van Wagner's seminar and was impressed. I've also been extremely impressed with the service his office has provided thus far. I'm attending the MyNewSelf seminar by Dr. J. Stephen Scott tomorrow night. I want to make sure I pick the best surgeon (most experience, least # of issues, etc) in the St. Louis area. Both are Bariatric Surgery Center of Excellence surgeons. Thanks in advance for input that may help me with my choice of surgeon.