Hi, I am having surgery with Dr. Juarez on Monday December 3rd. I have had a really good experience with him and his staff... I believe they are the only reason I was able to get approved and get this surgery. I tried working with another office in Phoenix with Dr. Sprunger.. he was really really nice but his staff sucks so bad!! I was always chasing them and calling their office for an update.. never got a call or an email back. Finally when the lady did call me it was to say I was denied and that she had missed the appeal window??? WTF?? I was so pissed! I contacted Dr. Aceves office and worked with a lady their named Mary, she was awesome.. totally took care of everything and like two months later i was approved. I have only met Dr. Aceves once but he was nice.. and i've heard good things about him.. I guess I can let you know for sure after Monday since that is when i am getting my surgery.