I work for BCBS if Illibois. We do a lot of calling to other states and you are right, Blue Shield and Blue Cross of Cali is different than BCBS, they are actually pretty much like 2 different companies. I am a customer advocate but I handle PPO accounts. We have ways of getting pricing as long as we have the right info, not sure why they couldn't do that with an ***. I would call them back and if you have to, ask to speak with a supervisor