You are welcome ! I can guarantee you that the Dr has called to verify coverage before moving forward with your process. The way insurance companies are set up, many claims are examined by a computer and not an actual person as there are never enough actual people to "touch" every claim. If it is a straight forward office visit or a simple type of claim or a non covered service, the computer is set to adjust it and no one ever sees it. Once you receive approval, there is an exception made and noted under your policy # all visits regarding your surgery after that point will be kicked back to an actual person to review. Rest assured there is no one sitting behind a desk deciding whether or not your surgery related visits are covered at this point