anthem bc/bs blue access plan

I called customer service a few times last year and was told that wls was totally excluded from my policy. Employers choice. I called the other day 08/15/08 and was told it was covered if medically necessary. I went to anthem.com to review my coverage plan and it states that wls is excluded for all purposes. I again called customer service today 08/19/08 and they told me it was excluded. I still plan on consulting w/ a surgeon about this. I will try to appeal if I get denied. Does anyone else have this plan??? Any luck w/ exclusions or appeal process???? anthem bc/bs ohio blue access ppo