Empire BCBS PPO Question?

Hello everyone!

I'm new to the boards and have a question i'm hoping someone can help me with.

After reading the boards for weeks i have finally decided to go through with VSG seeing that so many people have a great success.

My surgeons office advised me that my insurance was extremely good with approvals and gave me the list of qualifications before submitted to insurance that i needed.

They were

1. Nutritionist appointment

2. Endoscopy

3. Psych eval

4. Letter of recommendation from my Primary physician

Last week i finally finished the process and was ready to submit to insurance with a BMI of 41

Today i get a call from my surgeons office saying that the insurance is asking for a letter or proof of any other weight loss programs i have tried. I was on Jenny Craig for a year and so i was able to get a letter from them (the director sent it to me handwritten but on a letter head) stating the dates and the amount of weight i lost in that year.

I found this strange as the office never thought they would ask me for this but the lady that submits to insurance said this may have been because i have no co-morbidities.

What are the chances of me actually getting approved now? I'm afraid my insurance will deny the claim and i feel like my hopes have been shot down.