Medicaid (with deductible)????

My medicaid is with deductible. when the bariatric doctors office sent it in my card was active but by the time medicaid got it and answered me back it was denied because my card of INACTIVE. they only activate it one month at a time depending on deductible and when u submit a bill to them as per amount .

anywho, my case worker apparently is not familiar how it works and is not co operating with me she keeps arguing with me, . Should i call medicaid it self instead of the branch to make my card active??? helpppppppppp