Just...waiting

[Hopefulin2021 244]

Hello I’m at the last leg of my program and everything has been submitted and I am now waiting on an approval. The hospital submitted my paperwork last Tuesday and I’m just wondering how long should I wait to get an answer. Me being impatient I called the insurance company yesterday just to confirm my paperwork got submitted and it did. First the guy said I was approved and I have a date of 1/11 then at the end of the call he said it’s still pending. I was like wait you just said it was approved. So now I am confused. I really hope I get an approval soon.

[GradyCat 3,692]

I think it takes about two weeks for the insurance company to review and approve.

[ichabodny 59]

All I can emphatically add to this is to keep on top of everything they are doing until you get that letter. I had a great team with Guthrie but my pcp was horrible. In fact, I had many issues with my weight and depression for it before and saw my pcp for two years, begging for help. Finally, after my birthday and hitting an unbelievable depression, my husband did his own research and found Guthrie for me. When we asked the pcp, she was unconcerned and wouldn't call back but Guthrie has taken over.

So, everything is ready, six months up, all testing done and it gets submitted. I had this feeling about my pcp. I get a message from my NUT at Guthrie saying they thought they had the pcp letter ( which they asked for 4 months prior) but didn't seem to have it. So basically I spent the next 3 weeks going back and forth with the Dr in person (during covid) and calling. The receptionist, nurses and the administrator all were apologetic and I am convinced they tried to push every time I showed up about it as they stated. Finally, I threatened to get any Dr willing to write it from the practice and got it. After that, it did take a couple weeks for it to get past the processing phase and then the surgery was scheduled for 10 weeks from that date but just two weeks later I got a call saying to start my liquid diet TODAY; surgery moved up to 13 days from that point; about 7 weeks earlier then scheduled.

With the best of them, you still have to just get on top of it. If you have any niggling thought that something could be off for the paperwork or submissions, just get with the scheduler or one in charge of that with your surgeon. It's getting there! Should be no time now :-).

[Hopefulin2021 244]

Thank you so much that is really helpful! I am getting frustrated because I am getting different answers. First I was told it was approved, then I was told it’s still pending, now I am being told they don’t even see my paperwork. I am beyond annoyed.