Lost 5000 store points

[Orchids&Dragons 9,046]

Last week, my email got locked out of the forums because I couldn't figure out how to stop my BariatricPal messages going to my spam folder. I finally created a new email and attached it to my account, but I've lost all my store points. I'm sure I had over 5000 at the time. Please help me recover my points!

Thanks!

[Ken S. 162]

@Orchids&Dragons Can you please private message me your previous email address and I'll look into it for you?

[Ken S. 162]

11 minutes ago, Orchids&Dragons said:

Last week, my email got locked out of the forums because I couldn't figure out how to stop my BariatricPal messages going to my spam folder. I finally created a new email and attached it to my account, but I've lost all my store points. I'm sure I had over 5000 at the time. Please help me recover my points!

Thanks!

Hi again! Would you mind changing your email address back to your previous email? I believe once you do so, your points should be presented properly on BariatricPal.

Please let us know either way

Thanks!

[Orchids&Dragons 9,046]

4 minutes ago, Ken S. said:

Hi again! Would you mind changing your email address back to your previous email? I believe once you do so, your points should be presented properly on BariatricPal.

Please let us know either way

Thanks!

Does it take a while to reset? Because I changed the email and it still shows 405 points.

[Ken S. 162]

Just now, Orchids&Dragons said:

Does it take a while to reset? Because I changed the email and it still shows 405 points.

It should have updated after you made this reply, on the next page view. If you refresh the page, or go to the home page or any other post, does it now reflect the proper point balance?

[Orchids&Dragons 9,046]

Just now, Ken S. said:

It should have updated after you made this reply, on the next page view. If you refresh the page, or go to the home page or any other post, does it now reflect the proper point balance?

Yes, thank you!