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My Personal Experience with BariatricPalMX



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As much as I wanted to have a raving review of this company/hospital, it just isn't going to happen.

I spent months researching plastic surgeons in several countries, including my own in the US.

I am not a bariatric patient. I was specifically looking for a surgeon skilled in liposuction. I chose BariatricPalMX Hospital ONLY because I believed their plastic surgeon was the best choice for me.

Unfortunately there was a HUGE miscommunication with the scheduling staff and my surgery date was given to someone else. To be fair, some of the miscommunication was definitely my fault too. I relied on emails for correspondence instead of calling them directly. But, this isn't the reason why I will not be using this hospital.

I was under the impression I had a surgery date, and therefore purchased airfare and scheduled EVERYTHING around this date. Still, I will take some of the blame on this. When I was emailed that I actually didn’t have a date scheduled, I called.

During this conversation I was told why I didn't have a date. However, after I explained and we went through the email thread, I was told that I would be called back. I thought certainly they would try to come up with some type of solution. I wasn’t asking for ticket reimbursement or anything like that. I just wanted recognition that they also had a part in this fiasco and would at least TRY to come up with a solution.

Well here is where my decision was made not to use this hospital in Tijuana, Mexico.

I was called back and was transferred to Bill Yanez, the 'Patient Relations Director.'

From the second he got on the phone, he was completely rude and condescending. Tried to talk over me through the whole conversation. Wouldn’t recognize any wrong doing on their part. Discrediting to the concern that we (Americans) have going to Mexico for plastic surgery, and the fact that we are not familiar with their policies. He also had NO effort at all to be solution oriented. Or even pretend to be.

Bill wanted to make it clear that 'HE' ran this company and that Stacy (runs the plastic surgery side) was his wife…..

This is when I realized that if he was treating a potential patient like this, there was NO WAY I would be willing to put my life in their hands.

Again, I have ZERO experience with their doctors and I still believe Dr. Galvez was my 'it' surgeon. But, I am not willing to take any chances with my health when the person who claims to 'run' the hospital is a complete A#$!

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UPDATE:

1) After I posted my review, I received an email by the CEO, Alex Brecher. You would think he would have written to apologize and try to prevent this from happening to someone else. BUT NOPE! He wrote to threaten me with bogus legal action for my review. He also sent my nude photos in the email that was CC'd to someone not authorized to view my photos or health information. Be VERY CAREFUL using this place!

2) To the response of my review: Unfortunately you have been mis-informed. I have all correspondence that CLEARLY shows NOT one time was I told about the 48 hour policy. It is so sad that you guys just cannot admit that you made a mistake. I am SO THANKFUL this happened. I couldn't imagine putting my health in your hands.

3) I actually NEVER requested that you move the person that YOU GAVE my surgery date to. Because obviously, you cannot be solution oriented, I gave you several solution examples in email form as a suggestion.

4) If you followed your OWN POLICIES this wouldn't have happened. I will be more than willing to post or send you my ENTIRE email correspondence with all parties. NOT 1 time was I INSTRUCTED on what to do or when to pay.

5) Poor Poor management from the top that trickles down to the other staff. Too risky!

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That's crazy... I wanted to go to them for my plastics when it came time for it... but that sounds like a nightmare.. especially the sharing of your nude photos.

Sent from my SM-G955U using BariatricPal mobile app

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Thank you for posting your comments. I wish you the best.

Sent from my SM-G965U using BariatricPal mobile app

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I hope you were in the minority, I always have believed in them and Alex Brecher.

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I'm so glad you posted this. I'll be sure to stay FAR FAR away from this company and let others know as well.

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I think you made the right decision given the treatment you received. I will not plan on even considering this locale for plastics. Thank you for the heads up!

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