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Doing their job

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Roo101769

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Sometimes it feels like I am doing the job of the office workers in my doctor's office! I realize that I am the one who wants this surgery. I am the one who wants things to move along as quickly as they can so that I can get to the place I need and want to be at. Yes, I am impatient. But I seriously wonder sometimes what would happen if I left things to happen when they happened. ( I would probably not like that answer) Take for example today. I have posted before that I have had a 4 week space where nothing has happened because I had to wait to get into a pulmonologist for clearance. It has been the LONGEST four weeks of my life in many ways. I feel like time has dragged by. I have wanted to do something to move this process along, but all I could do was wait. Well next Monday is the long awaited appointment. Even then it isn't "it", as this is only a consultation. Any tests will have to be scheduled and performed at a later time. ( Yes- I am going to push to try to get them scheduled next week) I decided that I would call my bariatric doctor's office to see where things stood on everything else. Basically find out if anything else needed done, was there any other clearance or paperwork I needed to have. First thing mentioned was my diet. This has gone round and round...It was once mistakenly said that I needed a 6 mos. diet before authorization. Well that information was incorrect. My insurance did clear it up with the lady in my surgeon's claims office, but apparently in is still notated in my chart somewhere. So once we got past that she said they still had not received my PCP letter of recommendation or last 2 years medical records. I was a little surprised. I saw my PCP on 8/28 for a check up on my leg. While I was there he asked if I had a surgery date scheduled yet. I said no, because of the pulmonary check. I also commented that was my last clearance, and that I hoped all my records and his letter had already been sent. Obviously the doctor has no idea what his staff does because he seemed like he was looking forward to me having this surgery too. ( in a weird way) Anyway, I called my PCPs office after speaking with the surgeon's office and left a message that they never got the records and letter. A few hours later the lady in the records office of my PCP called me back and said she had never received the request for the records or letter from Dayton Bariatrics!!! WTF?????She was very apologetic and said she would gladly send them over just as soon as she got the request and release I had signed and turned in back on 8/6. She even gave me her fax number so they could fax the request over and not have to wait for it to be mailed. I then called back the surgeon's office and relayed the information. She said she would get right on sending it over... So Wow. It is a good darn thing I am being so anal about this because who KNOWS what delays I might face if I didn't stay on top of it. I can only imagine now what I will probably go through once everything is ready to submit to my insurance. I would probably feel better if I could just do it myself!! LOL I know from all I have read on here that I am hardly the first person to go through this. I also know I am not the only patient any of my doctor's have in their practice. But if I did not stay on top of everything I am responsible for in my job, well I probably wouldn't have it for long. Oh well, lesson learned. I know what I have to do to get where I want to be.

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I'm not even slightly surprised at everything you said. The sad thing is this happens EVERYWHERE now - whether it be your doctors, dentist, car mechanic, insurance agent. And have you noticed NO ONE ever calls you back anymore ? Each time you call in you get someone else and have to explain the whole story over and over. The right hand never knows what the left hand is doing. Customer service is going down the toilet. Is it too much to ask for people to just DO THEIR DAMN JOB !!

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After over a month of phone calls back and forth w/ my PCP to be sure they sent all of my info to my bariatric center, I physically went there myself and stood right beside the nurse until she faxed it over and then made her call them to be sure she sent all of the right info! I guess we need to remember this is OUR priority - not anybody else's!

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